What is a Damage Waiver and why is it required?
The Damage Waiver is a 10% non-refundable service fee that is part of your rental costs. Because of this service, you will not be responsible for accidental damage to our equipment. For example, if a couple of glasses break, a plate is chipped, and a sheer overlay tablecloth is returned with a snag in it, you will not be responsible for the replacement costs. It is simply our policy.
This is to alleviate the pressures of renting equipment. We do not want you to worry about one of your guests accidentally dropping a glass while you are trying to have a good time entertaining. If a few simple things go missing, such as a glass or a knife or fork, you will not get a call.
However, the Damage Waiver does not cover ALL damage, only accidental damage not caused by negligence or misuse. For example, damage to linen caused by candle wax, cigarette burns, cuts, tears, perma markers or mildew is not covered. Damage caused by leaving tables or linens outside while it rains is not covered.
Keep in mind, missing equipment is NOT covered by the damage waiver. If a rack of 10 chargers disappears, etc., you are still responsible for the replacement.
If you should receive damaged equipment upon delivery, you need to notify us at the time. We reserve the right to replace any damaged equipment prior to your event. If we do not hear about the damage prior to the event, we have to assume that the damage occurred while the equipment was in your possession. You can reach us at any time at the emergency phone number listed under Contacts.
Please see the Damage Waiver definition under Terms & Conditions for more information.