Terms & Conditions:
Pacific Event Group, Inc. appreciates the opportunity to serve you, our customer. Please carefully read the following rental conditions which form a part of our rental agreement and which you, as a customer, agree to by virtue of placing your order with Pacific Event Group, Inc. We require a $300 Minimum order on all orders. Effective January 1, 2010 our required minimum order on all orders will be $500.
1. Customer agrees to use all Pacific Event Group, Inc. rental property (“rental property”) in a careful and proper manner, comply with all applicable laws and regulations, and return Pacific Event Group, Inc. property in the same condition as when received. Customer agrees to assume all risk of loss and of damage to rental property from any cause whatsoever.
2. Customer acknowledges that the rental property is of a size, design and quantity selected by Customer and that Pacific Event Group, Inc. has not made and does not make any representation, warranty, or covenant, express or implied, with respect to the condition, quality, durability, or suitability of the rental property. Pacific Event Group, Inc. will not be liable to Customer for any loss or damage caused directly or indirectly by the rental property and rental service, by any inadequacy thereof, or defects therein.
3. Customer will indemnify Pacific Event Group, Inc. against any claim, action, damages, and liability, including attorney’s fees, arising or connected with Customer’s use and possession of the rental property or Customer’s use of our rental service.
4. In the event rental property is not returned or is returned in a torn, burned or otherwise damaged condition, Customer will be charged a replacement cost of two times the standard rental rate, plus the original rental charges. Customer agrees to pay these charges upon receipt of the replacement billing. Customer agrees that Pacific Event Group, Inc. retains ownership of damaged linen and payment of replacement charges is not a purchase by Customer of the damaged linen. Pacific Event Group, Inc. requires that linen saver pads must be rented with all linen rentals to further protect against tears from metal edges of rental tables or table in poor condition. These linen saver pads also help absorb drink spills, food stains, etc.
5. All rental property held beyond the agreed upon due date is subject to an extra rental charge. Customer will not deliver possession of rental property to any entity or person other than employees of Pacific Event Group, Inc. or a freight forwarding service specifically designated by Pacific Event Group, Inc., and Customer will require reasonable identification from such entity or person before surrendering possession.
6. Customer will be responsible for all costs incurred by Pacific Event Group, Inc. due to Customer’s ordering errors, such as incorrect date of usage, color, quantity, or sizes.
7. Changes to "in stock" orders can be made at any time up to 7 business days before the scheduled ship/deliverydate. Except for full cancellations pursuant to term #9, reductions after that time will not be permitted, as the entire order will have been packed and loaded for shipment/delivery. Additions after that time will be sent as an add-on to the original order and may arrive as a separate shipment or delivery. If the additional order requires expedited shipping, additional charges may be incurred.
8. Orders can be canceled in full without charge up to thirty (30) business days before the scheduled delivery date. Orders canceled in full after that time will be subject to a 50% restocking fee rather than the full rental charges. The deposit is refundable if the reservation is canceled more then 30 days before the scheduled event. Deposits will not be refundable if the reservation is canceled within the 30 days. Deposit refunds, when applicable, will be refunded within thirty days of the cancellation notice payable to the payee only.
Deposit refunds do not apply to special promotional offers, custom orders, tent/canopy rentals and or tent packages. Special promotional offers, custom orders, tent/canopy and tent package deposits are non-refundable. Deposits for the items listed above are non-refundable but can be credited towards other in stock rentals for the same scheduled event.
9. Partial order cancellations within two (2) days of the scheduled ship date will not be permitted. In addition, partial orders returned unused are subject to full rental charges. Custom orders and special orders are non-cancelable at any time.
Samples for Mock ups
Full sized samples for client mock ups can be rented at the standard daily rental rate. Samples that have to be ordered and shipped to us to have available for you by a certain date will incur shipping and handling fees in addition to the standard daily rental rate. Special sample orders will require a minimum of four weeks notice in order to acquire specific out of stock pieces and to help us ship in the most cost effective manner. Many times fabrics must come from foreign mills, therefore, a minimum of four weeks is required. We have smaller swatch samples of our fabrics that can be provided in a much shorter time frame.
Reservation & Payment
We require 50% deposit of your reservation total as a deposit at the time of your reservation. Balance due 45 days prior to the date of your event unless otherwise noted. We accept all major credit cards, company or personal checks. We are unable to hold inventory without a deposit.
Cancellations
Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. If any order is canceled any time after shipping to neighbor islands, the client will incur a 50% restocking fee and is responsible for all shipping costs. Any and all deposits will be surrendered on all special promotional offers, custom orders, tent, canopy and tent package rentals.
Delivery
Delivery is available for rental orders regardless of size of order (please see services section of our website) in our regular delivery area between 9:00 a.m. - 5:00 p.m. An A.M. (9-1p.m.), PM (1-5 p.m.), or specific time (Code Red) delivery can be scheduled for an additional charge. Our delivery personnel are instructed to neatly stack all items in a mutually convenient place on delivery.Deliveries and pickups can be made 24 hours a day but deliveries or pickups outside the 9 a.m. to 5:00 p.m. range may incur additional fees. Rates quoted are for ground floor deliveries to your door. Setup and take-down is available for an additional charge if arranged in advance with our office staff as is late night and Sunday delivery/pickup.
Setup & Takedown
Setup & take-down service is available for all our rentals including chair covers & table linens (please contact us for pricing).
Pickup
Linens (including ottoman slipcovers & pillows) should be spot dried with a dry towel and shaken free of debris including food, confetti, etc. and placed in our provided container or provided cloth bag. Do not place linens in a plastic bag as this may cause damage. All items should be assembled in a single location, ready for pickup. Items not meeting these conditions are subject to additional fees. Linens must be placed in a mutually agreed upon area protected from rain if pick up is scheduled for next day.
Responsibility
Responsibility for the rented items remains with the customer from the time of possession to the time of return. Additional fees are charged for damage and loss. Damage waiver fee is applied to all rental contracts for your protection.
Damage Waiver
Damage waiver fee is a non-refundable, 10% charge added to all rental contracts. It covers accidental damage from normal usage. Damage waiver does not cover loss or negligence. Please visit our terms & conditions tab on our website.
Note: We understand that linens are an important part of ensuring the success of your event, therefore, we monitor the quality very closely. However, we cannot guarantee exact color matches due to continuous purchasing from different dye lots.
Custom orders
Items that are being custom fabricated for your event must be paid for in full. There are no changes or cancellations once materials or fabric is ordered. We require 60 days notice for custom linens or large quantity orders to ensure all items are in stock or made by your event date. Standard linens that are not in stock require two weeks notice.
Dynamic Labor Charge
As an alternative to raising delivery charges we are attempting to scale labor fees to better match the size of your order to be delivered. This will appear as a 5% labor charge on your invoice for orders over $2,500.
Hours